If you can't find the answer you're looking for, don't hesitate to reach out to our friendly customer service team. We're here to help!

How Can I Track My Order?

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

How Long Does An Order Take To Arrive?

Our processing time before an order ships is 3-5 days, excluding weekends. We will email you a confirmation once it ships and that will include tracking information as well. If you have any questions in the meantime, please don't hesitate to reach out.

How To Return My Items?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused.

To begin the return process, you can use the following link: https://huegahouse.loopreturns.com/#/

Through this portal, you'll have the option to select either a refund or store credit, which can be utilized for a future purchase featuring a different design. If you have any questions please let us know.

How Do Your Hats Fit?

Typically, our hats are snapback style, which means they are designed to fit most head sizes. However, we understand that everyone's head shape and size can vary. We've received feedback from our customers indicating that our hats tend to accommodate larger head sizes quite comfortably.

How Should I Wash My Hat?

To maintain the shape and longevity of our hats, we recommend a gentle washing method. Simply rinse the hat with warm water and a small amount of Dawn dish soap. Gently dab the hat with a wash rag to clean it, then rinse off any soap residue with warm water. This method should help keep your hat looking great without compromising its shape or wearing it out.

My Order Is Missing. What Should I Do? (With Route Protection)

If you suspect that your package was misdelivered or stolen, we recommend reaching out to the Route protection team, as their service covers your purchase. You can initiate a claim on their website at https://claims.route.com/.

The Route team will be able to provide assistance and guidance in resolving this matter.

My Order Is Missing. What Should I Do? (Without Route Protection)

On our website, we provide Route, our package protection service, as an option for all orders. This insurance allows customers to opt for protection during shipment delivery.

However, as you chose not to utilize the Route protection services offered in our store, we regret to inform you that we are unable to fulfill your request for a refund. We are not liable for lost or stolen packages in this instance.

You may still attempt to file a claim on the carrier's website to seek reimbursement for the lost package.