Our return policy allows returns or exchanges for damaged or unopened products purchased in the last 30. Please note that limited edition items are not eligible for return.

You can expect your refund to be processed within 3 – 5 business days or fewer, after our returns department receives the returned item. 

If you'd like to start a return, please visit our Return Portal. 

How does free returns & package protection work?

When you purchase Redo at checkout, your return shipping label is included, allowing you to return eligible item(s) in your order for an exchange, refund, or store credit for free. 

Redo also offers the option to have a carrier pick up your return at your doorstep! However please note this is an additional charge that is separate from your return label.

If you decide not to buy Redo, you can still return your items using our portal, but you will be responsible for the cost of the return shipping label.

Redo also offers package protection which allows you the ability to file a claim should your package become lost or experience any damage.

Can sale items be returned?

Any items discounted 30% or more are considered final sale and cannot be returned for a refund or exchange.  Items discounted less than 30% are welcome to be returned within our 30-day window. 

Any items discounted 30% or more are considered final sale and will not be offered Redo free returns at checkout however you will still be eligible to purchase Redo Package protection. This only allows the ability to file a claim for any lost or damaged packages. 

To start a return, click here.